Conrad Lashley
- Auteur
Boeken van Conrad Lashley
Conrad Lashley
Prejudice and Discrimination in Hotels, Restaurants and Bars
Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars.
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Conrad Lashley
Michael Chibili
Pocket Guide for Hospitality Managers
This is a practical guide that provides the skills and knowledge for current and future managers of the various types of units found within the hospitality industry.
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Conrad Lashley
Slavery and Liberation in Hotels, Restaurants and Bars
This is the first book to explore workforce slavery and liberation together within commercial hotel, restaurant and bar activities, the hospitality industry being particularly vulnerable to potential illegal action and reputational damage via involuntary involvement in human trafficking and sexual exploitation.
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Conrad Lashley
Routledge Handbook of Hospitality Studies
In recent years there has been a growing interest in the study of hospitality as a social phenomenon. This interest has tended to arrive from two communities.
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Conrad Lashley
Empowerment: HR Strategies for Service Excellence
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
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