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A roadmap to consistent, high–quality service for any organization
A service is typically something created to serve a paying customer, whether internal or external. Meer
Exploit the advantages of Geographic Information Systems in your business
Once the domain of cartographers and other specialists, Geographic Information Systems (GIS) are increasingly being employed by the business community. Meer
ISO 9000 authority, Greg Hutchins, presents a comprehensive resource that will assist anyone seeking information and updates on ISO standards. The workbook outlines a proven approach to developing and maintaining quality systems documentation. Meer
This book introduces a new, unique, and far-reaching industry technology, Business Service Orchestration (BSO). BSO encompasses the art of orchestrating the interactions between business services. Meer
The definitive guide to the latest tools & techniques for achieving performance excellence in manufacturing, distribution, and planning Now completely revised and expanded, World Class Production and Inventory Management presents the latest information on the unique tools and techniques needed to manage the planning and production of a manufacturing enterprise. Meer
An accessible source of winning technology management strategies
In Management of Technology and Operations Ray Gehani reveals the basic principles and best practices applied by top technology–driven organizations in the intensely competitive global marketplace. Meer
This text provides the reader with a general and widely–applicable problem solving strategy for use in quality improvement. It covers a variety of statistical and "non–statistical" problem–solving tools, and discusses techniques that are useful when problems are solved by groups or teams of people. Meer
Offering a comprehensive overview of statistics in market research
Statistics in Market Research details the various ways that statistical analyses can be applied to real–world questions that arise in the field of marketing. Meer
This practical, user–friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. Meer
Regardless of its size or nature, every industry generates waste and is responsible for imple–menting the practices of pollution prevention and waste minimization in its day–to–day operations. Meer
Risk pervades virtually all areas of human endeavour, whether these endeavours be for social, personal, commercial or national purposes. It is vitally important for all those involved in decision making in these areas to know how to evaluate the risks involved in any action if choices are to be made meaningfully. Meer
Information, Systems and Information Systems making sense of the field Peter Checkland and Sue Holwell Lancaster University, UK Science–based technology helps to shape our lives, and no technology is more powerful in this respect than that associated with information. Meer
This book presents two recently developed knowledge areas that can significantly improve the management and the performance of business enterprise: System Science and Cybernetics and Key Performance Areas. Meer
The Second Edition features new content, examples,methods, techniques, and best practices
Assurance Technologies Principles and Practices is based on the assertion that safety is not a cost, but an excellent investment. Meer
Measurement and Calibration Requirements For Quality Assurance to ISO 9000 Alan S. Morris University of Sheffield, UK Quality assurance is of paramount importance for today′s businesses. Meer
In this new edition of
Gaining Control, the authors present best practices for optimizing control of manufacturing processes to meet business objectives. Meer
The starting point in the formulation of any numerical problem is to take an intuitive idea about the problem in question and to translate it into precise mathematical language. Meer
This book presents an approach to enterprise architecture, which enables corporations to achieve their business objectives faster. Focusing on the governance of IT in the organization, it provides tangible tools, advice and strategies for implementing and designing the architectural process within a corporation that will make a major contribution in driving the business forward and achieve its goals. Meer
THE DEFINITIVE RESOURCE ON OUTSOURCING
Outsourcing is the hottest topic in business, and it will likely stay that way. Managers, workers, executives, and almost anyone else involved in any large business will probably have to deal with it one day, in one way or another. Meer
Unique coverage of manufacturing management techniques––complete with cases and real–world examples.
Improving Production with Lean Thinking picks up where other references on production processes leave off. Meer
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