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This practical, user–friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. Meer
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase–total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry′s were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. Meer
Contemporary management concepts, methods, and techniques for global, high–technology industries
The rapidly changing shape of technology industries requires a constant reevaluation of what it takes to manage such sophisticated corporations effectively. Meer
An in–depth, eye–opening look at Purchasing in the 21st Century.
This invaluable resource demonstrates how to improve purchasing operations through supplier scheduling and the integration of purchasing with other initiatives such as Manufacturing Resource Planning (MRP II), Just–in–Time (JIT), and Total Quality Management (TQM). Meer
A complete handbook on a critical issue for today′s business leaders–how to improve customer satisfaction, control costs, and maximize profits
Producing a product or service to heighten customer satisfaction–and doing so cost effectively–do not have to be mutually exclusive objectives. Meer
Author is a certified Quality Assurance Lead Auditor who has worked with more than 100 companies seeking ISO 9000 certification.
∗ One of the only books on ISO 9000 compliance written exclusively for the food industry. Meer
Focused Operations Management shows how to do much more with existing resources in terms of throughput, response time and quality. It provides a system view and will touch upon performance measures, operations management, quality, cost–accounting, pricing, and above all, value creation and value enhancement. Meer
Praise for the First Edition
"This book . . . is a significant addition to the literature on statistical practice . . . should be of considerable interest to those interested in these topics. Meer
A thorough and self–contained treatment for SAS® users preparing for the Base Programming Certification Exam for SAS® 9 complete with explanations, tips, and practice exam questions
SAS® 9 Study Guide is designed to help users of SAS® 9 become familiar with the fine points of the software as well as develop solid study strategies that will shorten preparation time and ensure successful exam results. Meer
A one–of–a–kind presentation of the major achievements in statistical profile monitoring methods
Statistical profile monitoring is an area of statistical quality control that is growing in significance for researchers and practitioners, specifically because of its range of applicability across various service and manufacturing settings. Meer
Thoroughly tested and used by students and proven to help students taking the American Society for Quality s Certified Quality Improvement Associate exam,
Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today s economic environment to ways of developing metrics for measuring and evaluating programs. Meer
This book presents an approach to enterprise architecture, which enables corporations to achieve their business objectives faster. Focusing on the governance of IT in the organization, it provides tangible tools, advice and strategies for implementing and designing the architectural process within a corporation that will make a major contribution in driving the business forward and achieve its goals. Meer
A roadmap to consistent, high–quality service for any organization
A service is typically something created to serve a paying customer, whether internal or external. Meer
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. Meer
Biocontamination Control for Pharmaceuticals and Healthcare, Second Edition outlines a biocontamination strategy that tracks bio-burden control and reduction at each transition in classified areas of a facility. Meer
The fast, easy way to build your math power
Quick Business Math
Steve Slavin′s step–by–step approach offers:
∗ Quick ways to do all kinds of business–math problems, including basic arithmetic, algebra, percentages, and conversions
∗ Specific, real–life applications such as figuring discounts, calculating simple and compound interest, reading balance sheets and income statements, and preparing graphs and charts
∗ Frequent quizzes that help you check your progress
∗ A complete glossary of business–math terms
Quick Business Math is also packed with practice problems and examples drawn from real–life business situations. Meer
Oliver Wight is one of the pioneers of Manufacture Resource Planning (MRPII). Here he introduces the essential concepts and benefits of MRPII in a practical format with easy–to–follow question–and–answer format. Meer
"Maybe you think you know about time management. Unless you′ve read Kerry Gleeson′s High–Tech PEP, you don′t. This book contains a key. It unexpectedly opens up a whole world––where suddenly you can think clearly and accomplish things you never thought possible. Meer
This text provides the reader with a general and widely–applicable problem solving strategy for use in quality improvement. It covers a variety of statistical and "non–statistical" problem–solving tools, and discusses techniques that are useful when problems are solved by groups or teams of people. Meer
Improve your efficiency –– and bring in big profits!
Need help implementing or understanding Six Sigma? Want to take this powerful problem–solving methodology and apply it to your business? Meer
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